What you can expect from us

Our Commitments to you

We take our commitments to you seriously and we are passionate about giving you the best possible care.

A WARM WELCOME

from our team, and to be treated with respect at all times.

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INDIVIDUAL SUPPORT

We offer a range of support services. Please do contact reception if you need specific support.

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KEEP YOU INFORMED

We will inform you at the earliest opportunity about any necessary changes to appointment times.

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CLEAR ON COSTS

We will discuss treatment options and costs with you BEFORE any treatment takes place.

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EMERGENCY ACCESS

We will make provision made for you to attend the Practice for dental emergencies during opening hours, and outside the Practice at other times. Please call 111 if you have a dental emergency outside opening hours.

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DATA PROTECTION

We will protect Patient Confidentiality, and ensure Security of your Personal Information. Copies of our Information Governance, Data Protection and Confidentiality Procedures are available upon request.

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COMPLAINTS

Complaints made will be treated seriously, and investigated and responded to where appropriate in line with our complaints procedure. A copy of our Complaints Procedure is available upon request.

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What we need from you

KEEP US INFORMED

Keep us informed about your medical history, any changes to personal details and any additional support needs you have .The more we know about you, the better the dental care we can provide

KEEP APPOINTMENTS

We lose around 25 clinical hours each month through missed appointments; this is valuable time that could have been devoted to other patients. If you do need to re-schedule your appointment, please call us on 01642 553408, giving 24 hours notice, more if possible.

BE COURTEOUS

Be courteous. Please be respectful to the reception and clinical teams. They are here to help you. 

TALK TO US

If you would like to share your views or concerns, please come and speak to us. Our Operations Manager Jackie Thwaites is available to listen to you, and respond to any queries or concerns you may have.

STAY HEALTHY

Look after your oral health. Most patients will see the dentist/ therapist for less than 2 hours a year. It is VITAL that you take care of your teeth between visits, and develop a regular brushing, flossing and interdental brushing routine.

Contact us

Call us on 01642 553408, or complete the form below and a member of our friendly team will be in touch shortly.