Our Commitments to you
We take our commitments to you seriously and we are passionate about giving you the best possible care.
INDIVIDUAL SUPPORT
We offer a range of support services. Please do contact reception if you need specific support.
GET STARTEDKEEP YOU INFORMED
We will inform you at the earliest opportunity about any necessary changes to appointment times.
GET STARTEDCLEAR ON COSTS
We will discuss treatment options and costs with you BEFORE any treatment takes place.
GET STARTEDEMERGENCY ACCESS
We will make provision made for you to attend the Practice for dental emergencies during opening hours, and outside the Practice at other times. Please call 111 if you have a dental emergency outside opening hours.
GET STARTEDDATA PROTECTION
We will protect Patient Confidentiality, and ensure Security of your Personal Information. Copies of our Information Governance, Data Protection and Confidentiality Procedures are available upon request.
GET STARTEDCOMPLAINTS
Complaints made will be treated seriously, and investigated and responded to where appropriate in line with our complaints procedure. A copy of our Complaints Procedure is available upon request.
GET STARTEDWhat we need from you
KEEP US INFORMED
Keep us informed about your medical history, any changes to personal details and any additional support needs you have .The more we know about you, the better the dental care we can provide
KEEP APPOINTMENTS
We lose around 25 clinical hours each month through missed appointments; this is valuable time that could have been devoted to other patients. If you do need to re-schedule your appointment, please call us on 01642 553408, giving 24 hours notice, more if possible.
BE COURTEOUS
Be courteous. Please be respectful to the reception and clinical teams. They are here to help you.
TALK TO US
If you would like to share your views or concerns, please come and speak to us. Our Operations Manager Jackie Thwaites is available to listen to you, and respond to any queries or concerns you may have.
STAY HEALTHY
Look after your oral health. Most patients will see the dentist/ therapist for less than 2 hours a year. It is VITAL that you take care of your teeth between visits, and develop a regular brushing, flossing and interdental brushing routine.
Contact us
Call us on 01642 553408, or complete the form below and a member of our friendly team will be in touch shortly.