CULTURE & VALUES
At Grange Dental Practice the heart of our success lies in our mission statement of ‘providing a high standard of care in a relaxed and understanding environment.’ Our relationship with our patients is paramount, as is our commitment to our staff.
Our Culture and Values underpin everything we do, and are a key foundation of our future success as a Practice. You can expect all staff members and contractors working within the Practice to role model these values at all times.
We describe our Practice as being down to earth, friendly and welcoming. Our team share a real passion for what they do and what we stand for. They are enthusiastic, positive and determined to work with you to get the best possible outcome for your oral health.
As a front line provider of primary health care, our team take ownership to deliver the highest standards of patient care and regulatory compliance across all areas of the Practice.
We believe in offering every member of the team the opportunity to develop and get ahead. As a progressive, fast-paced Practice the work ethos is high energy and high commitment (work hard and play hard!)We value diversity, and recognise the strengths that a diverse team can bring to our Practice and, as a result, our patients’ experience.
Excellent Patient Care
Our Patients are at the heart of everything we do, and we strive to give you excellent care at all times. Regardless of job role, everyone within the Practice plays a fundamental part in ensuring you receive the highest level of service and care. From your welcome at reception, through your waiting room treatment, to the care and treatment given to you by your clinician, and through to your appointment bookings and farewells, we aim to give you the best possible experience.
Treating Everyone with Respect
We take care to treat our patients, colleagues and visitors with respect. We recognise the contribution of each individual to the overall success of the Practice.
As a Practice team, we will work together with you as our patients to really understand what you need from us, and then work with you on a tailored treatment plan. As a multidisciplinary team, in addition to our dentists we are fortunate to have the services of an on site laboratory and dental therapist; they provide additional support in helping you to achieve excellent oral health.
We will also work together with you as patients to continuously improve our customer service and Practice environment.
Open and Approachable
We make it a priority to listen to the views of our patients and Practice team. We value your opinions and want to make sure that you have a say in the future of the Practice. We will consult widely on issues that will affect you as patients, or the Practice team. If you have any ideas, suggestions or concerns please do let us know via our contact pages.
We welcome and value diversity within the Practice. We have a wide range of policies in place which allow us to offer bespoke support for individual patient needs (such as translation services, or mobility support). If there is anything that we can do to respond to your individual needs within the Practice, please do let any member of the team know.