CULTURE & VALUES
Grange Dental Practice the heart of our success lies in our commitment to our patients and our staff.
oUR VALUES
Our Values underpin EVERYTHING we do. From recruiting the right team to giving the very best care to our patients, we focus not only just WHAT we do, but HOW we do it.
EXCELLENT PATIENT CARE
Our Patients are at the heart of everything we do, and we strive to give you excellent care at all times. Regardless of job role, everyone within the Practice plays a fundamental part in ensuring you receive the highest level of service and care. From your welcome at reception, through your waiting room treatment, to the care and treatment given to you by your clinician, and through to your appointment bookings and farewells, we aim to give you the best possible experience
LOVING DIFFERENCES
We welcome and value diversity within the Practice. We have a wide range of policies in place which allow us to offer bespoke support for individual patient needs (such as translation services, or mobility support). If there is anything that we can do to respond to your individual needs within the Practice, please do let any member of the team know.
OPEN & APPROACHABLE
We make it a priority to listen to the views of our patients and Practice team. We value your opinions and want to make sure that you have a say in the future of the Practice. We will consult widely on issues that will affect you as patients, or the Practice team. If you have any ideas, suggestions or concerns please do let us know.
WORKING TOGETHER
As a Practice team, we will work together with you as our patients to really understand what you need from us, and then work with you on a tailored treatment plan. As a multidisciplinary team, in addition to our dentists we are fortunate to have the services of dental therapists who are key part of our goal of helping you to achieve excellent oral health. We will also work together with you as patients to continuously improve our customer service and Practice environment.
TREATING EVERYONE WITH RESPECT
We take care to treat our patients, colleagues and visitors with respect. We politely ask that all of our patients extend the same respect to our team. We recognise the contribution of each individual to the overall success of the Practice.