WHAT YOU CAN EXPECT FROM US
We take our commitments to you seriously and we are passionate about giving you the best possible care.
Our Commitments to you
We take our commitments to you seriously and we are passionate about giving you the best possible care.
A WARM WELCOME
from our team, and to be treated with respect at all times.
KEEP YOU INFORMED
We will inform you at the earliest opportunity about any necessary changes to appointment times.
CLEAR ON COSTS
We will discuss treatment options and costs with you BEFORE any treatment takes place.
EMERGENCY ACCESS
We will make provision made for you to attend the Practice for dental emergencies during opening hours, and outside the Practice at other times. Please call 111 if you have a dental emergency outside opening hours.
DATA PROTECTION
We will protect Patient Confidentiality, and ensure Security of your Personal Information. Copies of our Information Governance, Data Protection and Confidentiality Procedures are available upon request
COMPLAINTS
Complaints made will be treated seriously, and investigated and responded to where appropriate in line with our complaints procedure. A copy of our Complaints Procedure is available upon request.
What we need from you
KEEP APPOINTMENTS
We lose around 25 clinical hours each month through missed appointments; this is valuable time that could have been devoted to other patients. If you do need to re-schedule your appointment, please call us on 01642 553408, giving 24 hours notice, more if possible.
STAY HEALTHY
Look after your oral health. Most patients will see the dentist/ therapist for less than 2 hours a year. It is VITAL that you take care of your teeth between visits, and develop a regular brushing, flossing and interdental brushing routine.
KEEP US INFORMED
Keep us informed about your medical history, any changes to personal details and any additional support needs you have .The more we know about you, the better the dental care we can provide
TALK TO US
If you would like to share your views or concerns, please come and speak to us. Our Operations Manager Jackie Thwaites is available to listen to you, and respond to any queries or concerns you may have.
BE COURTEOUS
Be courteous. Please be respectful to the reception and clinical teams. They are here to help you.